Service status
Here to help when something seems off.
What to do if Richwise is not working as expected.
Quick checks
Most issues clear up with a simple step:
- Refresh the page, or sign out and back in.
- Check your internet connection.
- If a bank shows "Needs attention", reconnect it from Accounts.
Bank syncing
Bank data usually updates several times a day. Some banks only share new transactions once a day, so a purchase can take up to 24 hours to appear.
Still stuck?
Open the chat bubble on any page and describe what you see. If the help assistant cannot solve it, a person from our team will follow up.